Refund & Cancellation Policy

Last Updated: October 14, 2026

This Refund & Cancellation Policy explains how subscriptions, cancellations, and refund requests are handled for Gemetica ("Gemetica," "we," "us," or "our").

Gemetica is a subscription-based software service that enables jewelry designers to upload, visualize, share, and review 3D jewelry designs with clients and collaborators.

Paid subscriptions and additional storage purchases are not currently available. The payment, billing, cancellation, and refund provisions below apply if and when paid purchases are enabled.

Paddle is the intended Merchant of Record for purchases processed through its checkout. For those purchases, Paddle handles payment processing, billing, and applicable refund transactions.

For questions about Gemetica, billing, or cancellations, please contact contact@gemetica.com.

1. Free Access

Gemetica offers eligible new users the opportunity to create and share their first jewelry design project without purchasing a subscription.

Free access includes:

The free review link allowance is consumed when the first review link is created. Deleting or archiving that link does not restore the allowance.

Deleting an account and creating a new account using the same email address does not automatically restore the free allowance. Eligibility checks use limited, pseudonymized records retained for the period described in our Privacy Policy at https://gemetica.com/docs/privacy.

Any sample design provided by Gemetica does not consume the user's free first-design or review link allowance.

Free access does not automatically convert into a paid subscription. Users will not be charged unless they intentionally select a paid plan and complete checkout.

2. Paid Subscriptions

Gemetica offers the following monthly subscription plans:

Paid subscriptions automatically renew each month until canceled.

The applicable price, billing frequency, taxes, and any additional charges are disclosed during checkout.

Paddle acts as the Merchant of Record for purchases processed through its checkout. Paddle may appear as the seller on receipts, invoices, and payment statements.

3. Subscription Cancellation

You may cancel a paid subscription through the available Gemetica billing management features, through the Paddle Customer Portal linked in your subscription confirmation email, or by visiting https://paddle.net.

You may also contact contact@gemetica.com for assistance.

Cancellation prevents future subscription renewals once successfully processed.

Ordinarily, cancellation takes effect at the end of the current billing period. Unless your account is deleted or another exception applies, you may continue using paid features until the end of that period.

Cancellation does not automatically entitle you to a refund for the current billing period, except where required by applicable law or Paddle's applicable refund terms.

To avoid another renewal charge, cancel before your next scheduled billing date.

4. Account Deletion

You may initiate account deletion through:

https://gemetica.com/app/settings

Requesting account deletion does not itself replace subscription cancellation. Any associated paid subscription must be in a confirmed canceled status before account deletion can be completed. Account deletion may be blocked while a subscription remains uncanceled.

Subscription cancellation must be successfully processed before account deletion is completed, to avoid leaving an active recurring subscription after the account has been removed.

Once account deletion is completed, access to Gemetica and associated paid features ends, even if time remains in the current billing period.

Account deletion does not automatically create an entitlement to a refund for previously paid subscription fees, except where required by applicable law or Paddle's applicable refund terms.

Account deletion may also result in the permanent removal of associated projects, stored 3D models, review links, comments, and other account data, subject to applicable legal retention obligations and backup procedures.

5. Refund Eligibility

Except where required by applicable law or permitted under Paddle's Refund Policy, subscription payments are generally non-refundable.

Refund requests are handled in accordance with Paddle's applicable Buyer Terms, Refund Policy, refund procedures, and mandatory consumer protection laws.

Refund requests may be considered in circumstances including:

Unused subscription time, unused storage capacity, unused review link allowances, or a change of mind do not automatically entitle a customer to a refund, unless applicable law or Paddle's terms provide otherwise.

Paddle, as Merchant of Record, handles applicable refund decisions and transactions in accordance with its policies and legal obligations.

Nothing in this Policy excludes or limits any mandatory right to a refund, withdrawal, remedy, or reimbursement.

6. How to Request a Refund

You may request a refund or obtain billing assistance directly through Paddle's buyer support portal:

https://paddle.net

You may also contact Gemetica at:

contact@gemetica.com

When requesting assistance, please provide:

Do not send full payment card numbers, passwords, or other sensitive payment credentials.

We may assist with investigating the request and coordinating with Paddle where appropriate.

You may also access Paddle's support and subscription management options through the links provided in your purchase confirmation email or receipt.

7. Approved Refunds

If a refund is approved, Paddle will process the refund in accordance with its applicable policies and payment processing procedures.

Refunds will generally be returned to the original payment method where possible.

Processing and settlement times may vary depending on the payment method, bank, payment provider, and applicable legal requirements.

Where legally permitted, a full or partial refund may result in the adjustment, suspension, or termination of the corresponding paid subscription benefits.

8. Billing Errors and Unauthorized Transactions

If you believe you have been charged incorrectly, please contact contact@gemetica.com or visit https://paddle.net as soon as reasonably possible.

We may investigate the issue and coordinate with Paddle where necessary.

If you believe a transaction was unauthorized, you may also contact your payment provider or Paddle directly.

Nothing in this Policy limits any legally protected right to dispute an unauthorized or incorrect transaction.

9. Subscription Changes and Additional Storage

Changes to a subscription plan or purchases of additional storage may affect the amount charged for the current or future billing periods.

Any applicable immediate charges, credits, prorations, or changes to recurring charges will be disclosed through the relevant checkout or subscription management process before confirmation.

Additional storage is a recurring monthly add-on, not a one-time purchase, unless expressly stated otherwise during checkout.

Refund requests relating to subscription changes and storage add-ons are subject to this Policy, Paddle's applicable terms, and mandatory consumer protection laws.

10. Mandatory Consumer Rights

Gemetica serves customers in multiple jurisdictions. Applicable consumer protection, distance-selling, and digital service laws may provide rights that vary depending on the customer's location and circumstances.

Where mandatory law provides a right of withdrawal, cancellation, refund, conformity, or another remedy, that right takes precedence over any conflicting provision of this Policy.

Eligible consumers may exercise applicable statutory withdrawal rights through Paddle's available withdrawal or support procedures.

Any exception to a statutory withdrawal right for digital services applies only where the relevant legal requirements have been satisfied.

Nothing in this Policy is intended to exclude, restrict, or waive rights that cannot lawfully be excluded.

11. Relationship with Paddle's Terms

Purchases processed through Paddle are also subject to Paddle's applicable Buyer Terms and Refund Policy.

You can review these documents at:

Where Paddle's terms govern a purchase or refund transaction, those terms apply to that transaction, subject to any additional mandatory rights or protections available under applicable law.

This Policy describes Gemetica's subscription and cancellation practices and does not override Paddle's legal obligations as Merchant of Record.

12. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes to the Service, subscription offerings, billing practices, applicable laws, or payment processing arrangements.

The updated version will be published on the Gemetica website with a revised "Last Updated" date.

Changes will not retroactively remove mandatory legal rights or override terms that applicable law requires us to honor.

13. Contact and Business Information

For questions regarding Gemetica, subscriptions, cancellations, or refunds, please contact:

Service Name: Gemetica

Legal Operator: NİLİFER KARA ARKAN

Business Address: CAMİİ CEDİT MAH. BEŞ ULALI SK. NO: 14 KULA/ MANİSA/ REPUBLIC OF TÜRKİYE

Country of Establishment: Republic of Türkiye

Email: contact@gemetica.com

Website: https://gemetica.com

Billing and Refund Support: https://paddle.net

© 2026 Gemetica. All rights reserved.